Water and sewer service is provided to all residential and commercial buildings in the city and to some adjoining sections of Rockbridge County. Lines are maintained and extended as necessary to provide water and sewer service to new buildings and developments within the city. There are approximately 2,600 water meters that are read for billing purposes. Department employees read about half of the meters one month and the other half the following month. Employees record metered consumption and address questions or problems which arise concerning the bills or consumption. The Public Works Department also prints and mails water and sewer bills. The city treasurer collects and posts payments at her office in City Hall located at 300 East Washington Street.
Turning Water On or Off
Water turn-ons and turn-offs should be requested through the Public Works Department, although those individuals who are renting houses or business property must first pay a $275 deposit (effective 07/01/19) at the Treasurer's Office before the water is turned on and a new account set up. For same day service, the deposit must be made by 2:00 p.m. A $36 administrative fee (effective 07/01/19) is added to the first water bill for all new accounts.
Citizens can now monitor usage online by signing up for the SENSUS Customer Portal. Be sure to check out the tutorial on using the portal here!
Water bills are mailed by the 25th of the month that the meters are read, and payment is due by the 25th of the following month. If the water bill is not paid by the 25th, a penalty of 1.5% of the water bill or $10, whichever is greater, is added to the original amount, and a second notice is sent out advising that if the water bill is not paid by the 12th of the following month, the water will be disconnected. If the water is disconnected, a $55 administrative service charge will be added to the water bill and the entire amount must be paid before water service is resumed.
Water & Sewer Services: Rates, Fees, & Charges